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SmartJailMail: Simplifying Inmate Communication.

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SmartjailMail is an innovative new service that helps prisoners stay connected with their loved ones. With SmartjailMail, inmates can send and receive emails, texts, photos, and videos from family members outside—all without ever having to leave the prison walls.

This groundbreaking service gives incarcerated individuals more control over their communication needs while providing a secure platform to connect with those closest to them.

Whether you’re a prisoner or someone who cares about an inmate, SmartjailMail has something to offer everyone involved in this challenging situation. Continue reading to discover how this innovative program operates!

Smartjail Mail Login

To access your SmartJailMail.com email account from any device, use the Smartjail mail login. To access your account, provide your username and password. And be directed to your account.

Once logged in, you can send emails to inmates. The design of the login page is simple and user-friendly, making it easy for people with varying levels of experience to use.

Click here to access the login page.

SmartjailMail Log in Page.
SmartjailMail Login Page.

How to create or sign up on SmartJailMail App

You can send emails, photos, and videos to your inmate’s email account in jail by signing up for the Smartjailmail.com service.

Creating an account is both simple and free. Please select a username and password to register, and enter your details, including your name, address, city, state, and date of birth.

You will receive an email or text to verify your account instantly. After creating an account on the Smartjail mail app, you can search for inmates, prisoners, or detainees at no cost.

Click here to access the sign-up page.

SmartjailMail Sign Up Page.
SmartjailMail Sign Up Page.

Smart Jail Mail App Services

The SmartJail Mail app is a highly secure email service that uses military-grade encryption. It ensures complete safety and security while encrypting emails through secure servers.

All emails sent through this service remain within its secure network, offering extra protection.

It offers multiple services, such as:

1. Telephone Service

2. Trust Deposits

3. Electronic Messaging

4. Video Visitation

5. Photos

Telephone Service on SmartJailMail:

SmartjailMail is a management solution that provides integrated telecommunications for inmates. We have tested our responses and found that they improve communication among your facility, inmates, and their loved ones, resulting in greater efficiency and safety.

How does inmate Telephone service work on smartjailmail.com?

Phone services are vital in correctional facilities. However, due to budget cuts resulting from the recession, local governments and businesses are exploring better ways of offering technology services, including inmate telephone service.

Prisoners can currently make calls from phones in their housing areas or nearby.

  1. Pre-paid collect (PPC):

PPC (PrePaid Collect) is a service that enables you to put money into your account, which is linked to a specific phone number, like your mobile or home phone number.

With funds in your PPC account, any prisoner can call you at that phone number. If you accept the call, the amount spent on the call will be deducted from your PPC account.

  1. Pin Debit Account:

The funds in a PIN Debit Account (PIN Account) belong to a particular inmate, and they can use those funds to call any phone number approved by the facility.

To enable any inmate to call you on the phone, creating a PrePaid Collect (PPC) account is advisable. However, if you only want to deposit funds to enable an inmate to call their friends, then a PIN Debit (PIN) account is a better option.

It is important to note that some correctional facilities may restrict the use of one account type or another, limiting your deposit choices.

You can easily and quickly create an account without any charge. We will request your preferred username and password to distinguish your account, along with some primary contact details.

Smartjail mail app will send you an email or text to authenticate and activate your account. With this account, you can conduct a free search for inmates, prisoners, or detainees to communicate with.

What is the difference between PPC and Pin Debit Account?

A PPC account allows an inmate to call your phone, while a Pin Debit account deposits funds to call anyone. Some correctional facilities do not permit the use of these accounts.

Trust Deposit

You can use SmartJail Mail.com to make trust deposits for inmates at certain correctional institutions. These deposits go into the inmate’s trust account, which the prison manages.

The deposits are transferred daily and usually appear in the inmate’s account the following day. To make trust deposits, you need to create an account on SmartJailMail.com. This process is quick and easy. Follow the steps below…

  1. Sign up:

To create a free account on the Smartjail Mail website, please choose a username and password.

  1. Connect with inmates

You can search for inmates or prisoners and send them requests to connect with them. Once they accept the request, you can transfer True Deposit to their account.

  1. Make Trust Deposits:-

You can use the True Deposit service to send money to an inmate. Log in and click on Trust in the services menu. From there, choose the inmate you want to send money to and enter the transfer amount.

Electronic Messaging via SmartJailMail

At this facility, prisoners can use a computer kiosk or tablet to send and receive messages to and from their friends and families outside the jail.

Recipients can open and read the messages at no cost, while detainees only need to pay 50 cents per message in real-time. To start using the service, individuals must sign up and make connections via the portal.

How to get free credits on Smartjail Mail?

People’s central question about this service is how to get free credits on SmartjailMail.

To get these credits, all one needs to do is sign up on the portal. Once signed up, users can send and receive electronic messages, and credits can be purchased using a debit or credit card.

Alternatively, contacts can request free credits to be transferred to them, making it easy to respond. Just like email, messages are transmitted through the official website and are usually delivered in real time. However, note that the facility sometimes reviews statements before they are sent.

Request packages

You can have a package sent to you by asking a friend or family member to follow the instructions in an email they will receive. Alternatively, if your friends or family members are already SmartJailMail users, you can also request packages from them.

  1. To request a package, please log in to your account and click the “Request Package” button at the top of the screen.
  2.  Enter the recipient’s name to send a package and hit “Search.” If there are multiple matches, select the correct name from the list before proceeding with your request.

Video Visitation on smart jail mail

You can use Video Visitation on Smartjail Mail to communicate with your incarcerated loved ones through a remote video call. Some facilities offer a free lobby/kiosk where you can schedule a video visitation with an inmate.

However, if you choose to have an online visit, it will cost 50 cents per minute. The inmate must sign up and make connections before they can schedule a visit. Also, please note that the visitor list is kept confidential after each visit.

Video Visitation on smartjailmail
Video Visitation on Smart Jailmail

Physical Visit

To schedule an inmate visit, go to the person visitation section of the website and provide the visit’s date, time, and duration. After filling in these details, click the “Confirm and Schedule Visit” button.

On the day of the visit, you’ll receive a reminder from Smartjail Mail via text message or email, along with a QuickCode. Both you and the inmate must log into your kiosks at the scheduled time to start the visit. Remember that the visit will last for the specified duration only, and onsite visits are free of charge.

Online Visit from Home

To schedule a video visit with an inmate:

  1. Go to the person visitation section of the portal.
  2. Keep in mind that the cost of the visit in credits per minute varies by location.
  3. Start by scheduling the date and duration of the visit in advance.

SmartjailMail will add the visit to your list of scheduled visits on the website. On the day of the visit, log into your account and click on “Begin visit” to start the remote video visitation. Once both parties are logged in, the visit will begin.

The visit will come to an end once the duration of the person’s visit has been completed and they have been added to the list of authorized visitors.

Photo Delivery on SmartJailMail App

There is a photo delivery service that only allows one-way communication. To send photos to detainees, loved ones must sign up and make connections. Next, they must purchase at least 500 credits ($5.00) through the website using a credit or debit card.

Each credit costs 1 cent. Once the credits have been purchased, they can send the photos to the Smartjail Mail website. Each image costs $1.Before sending, all pictures are reviewed by the facility staff, who can approve or reject them.

If someone’s photo is rejected, the facility will refund their credit. These photos are delivered more quickly than those sent using traditional postal mail.

Search an Inmate

Once you activate your account, you can use the official website to search for an inmate. To do so, enter the required details and click Submit.

To search, provide the following details:

  1. Inmate’s / Detainee’s ID Number
  2.  Partial name
  3.  Date of birth

If you don’t know the details, you can leave them blank.

Instead, you can search by providing your first and last names for more information.

Smartjail mail app download

If you’re a new user of SmartJail Mail, you might wonder if an app is available to make sending and receiving messages easier. So, the question is whether Smart Jail Mail has an app and how to download it.

Smart Jail Mail doesn’t offer an app. To use their service, you must visit their website – there’s no app to download.

FAQ: Smart Jail Mail

Is Smart Jail mail real?

SmartJailMail.com provides a secure and reliable electronic messaging software designed to communicate with inmates, prisoners, and detainees in correctional institutions.

How do I use Smart Jail Mail?

After creating an account, you can search for inmates, prisoners, or detainees to connect with. If you find someone you want to communicate with, you may send them a connection request, but they must approve the request before you can send messages.

Is Smart Communication free?

The Smart Communications system is entirely free of charge.

How long does it take for the inmate to receive my massage?

Messages are usually delivered immediately, but some correctional facilities may have specific rules that cause delivery delays. These delays depend on various factors.


Smart Jail Mail is invaluable for staying connected with loved ones in correctional facilities. With its quick and easy photo uploading process, you can rest assured that your photos are delivered quickly and securely. Moreover, its powerful search function makes finding the inmate or detainee of your choice simple, even if you don’t have all their details. SmartJailMail provides a secure way to stay connected from anywhere at any time – making it one of the most convenient services available today!

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